Medical Services

Shenzhen has both Chinese and international hospitals that are available to you if have an emergency or need to see a doctor. International hospitals have full English services and prices that are comparable to western hospital prices. Chinese hospitals and pharmacies are typically rather inexpensive than compared to hospitals in most western countries, but English is usually not widely spoken. Most foreigners in Shenzhen choose Chinese hospitals for minor procedures, and choose international hospitals in Shenzhen or Hong Kong for more major procedures and surgeries.    

Emergency Numbers
Navigating a Chinese Hospital
Chinese Hospitals
International Hospitals

Emergency Numbers
If you need emergency assistance, call the relevant hotline for a medical emergency, police assistance or a fire emergency. All emergency numbers in Shenzhen have basic English services. If you need further assistance, please call one of the international coordinators for your school or PKU Shenzhen.

Medical Emergency: 120
Police: 110
Fire: 119
University Town 24 Hour Security: 2603-5305

Navigating a Chinese Hospital
Chinese hospitals use a registration system for seeing a doctor. When you arrive at the hospital you must first go to ‘register.’ Registration entails going to a payment/registration window and saying that you want to see a doctor. They will ask you for your health record book, or if you do not have one, they will ask for your passport to open a health record book. They will then give you a ‘ticket’ to see the doctor which costs a small fee.

After payment, you will be examined by the doctor and he or she will order any necessary tests. If tests are ordered, the doctor will give you a test order which you then take back to the same registration window and you pay for the tests. Once you have your receipt and the ordered tests, you will be led to the rooms where your tests will be conducted. After completing your tests you will see the doctor again for assessment.  If medications are necessary, you will then take the medication order to the same registration window for payment. After paying for the medications you will then go to the hospital pharmacy. If an IV has been ordered for you, you will take the medicine to the IV station.

If you need to be seen by a doctor immediately, usually you will be rushed to the front and a friend can take care of the registration and payment while you are being seen by a doctor.

Chinese Hospitals

On or Near Campus

University Town Medical Center
The Medical Center is on Tsinghua University campus, next to Tsinghua’s dining hall. This is the basic medical center for University Town. The center also includes a small pharmacy. There is no English service.
Opening Hours: 9:00 - 17:00 (Monday to Friday)
Tel.: 2603 3167 or 2603 3165
24 Hours Emergency: 2673 0255

Xili People’s Hospital
Directions: Take the Metro Line Line 7 from Xili Lake Station to Xili Station. Exit Xili Station from Exit A.
Address: 2051 Liuxian Avenue, Nanshan
Address in Chinese: 南山区留仙大道2051号(近留仙居)
Tel.: 26528903
Emergency: 2652 8903

Chinese Hospitals in Shenzhen
Peking University Hospital
Address: No. 1120 Lianhua Road, Futian District
Address in Chinese: 福田区莲花路1120号
Tel.: 8392 3333
The Peking University has limited English services. It is recommended to go directly to the 6th floor (VIP section) for more English services.

Hong Kong University Shenzhen Hospital
Address: Haiyuan 1st Road, Futian District, Shenzhen
Address in Chinese: 广东省深圳市侨城东路与白石路交叉口处附近
International Medical Center
The Hong Kong University Shenzhen Hospitalis a public hospital covered by the student insurance, as long International Medicine Ward that caters to expatriates. International students frequently visit this hospital for medical attention because of the higher standard of equipment and slightly better English services. The expenses not covered by the student insurance in the International Medicine area can be expected to be around 4x the price of the public area.

International Hospitals
Can Am International Medical Center
This medical center opened in Shekou mid August 2008 within the Fraser Apartments complex. It is also established in Shanghai and Guangzhou. Several foreign doctors are in attendance and a dentist works there on a part-time basis. CanAm supplies outpatient and day patient services and can provide emergency services as well. It has a fully stocked pharmacy onsite. CanAm has direct billing for several major insurance companies including MedExPlan and IMG.
Address: 0119 Block E, Fraser Place, Shekou
Phone: 2688-7106

International SOS
SOS provides quality family medical service for outpatients and operates on a subscription basis. SOS can provide referral information for inpatient care in Hong Kong and also arrange evacuation there for members.
Address: Villa No.8 Bihua Road, off Taizi Road South, Shekou
Address in Chinese: 南山区太子路壁桦路8号别墅
Phone 2669-3667

Women’s Health
Home Hospital for Women and Children
24 hours hotline service: 0755-33919133
Address: Address: No. 12018, Shennan Avenue, Nanshan District
Address in Chinese: 深圳市南山区深南大道12018号

On campus, the Tsing Hua Health Clinic has a pharmacy that sells basic medications and antibiotics. Off campus, you can find pharmacies located in Ping Shan Village (near the University Town Metro Station). In addition, all Chinese hospitals have a pharmacy included. It is strongly recommended to bring a Chinese speaker with you and the scientific name or Chinese name of your medication with you.


As students in China, you are required by law to subscribe to a local Chinese insurance scheme. The Ministry of Education recommends using Ping An Foreign Students Group Insurance, which covers accidental injuries, hospitalization (if you need to stay in a hospital for at least one night) and death. The cost of Ping An insurance is 800 RMB/year, and the school will apply to the insurance on your behalf. You can also chose to apply to another Chinese insurance company’s scheme and provide a copy of your plan as evidence to PKU Shenzhen. If you subscribe to Ping An Insurance, you will be covered from your day of registration.

As of August 2014, the Ping An Foreign Students Group Insurance does over outpatient care and some prescription medicines. After a 650RMB deductible, policy holders will be reimbursed 85% outpatient fees with a 600RMB daily limit and an accumulative limit of 20000RMB.Please refer the insurance policy (English Version) here and the claims guidelines here. You can view the Chinese version of the policy here (in the event in any discrepancies due to translation, the Chinese version will be consider as the legal version).For more information on the Ping An Foreign Student Group Insurance Plan, you can call their 24-7 hotline (4008105119) or consult your school's administrative staff for more information.

The Ping An Foreign Student Group Insurance Plan does not cover over the counter medicines or dental care. However, basic medications and dental care are quite inexpensive in China.

We recommend the following public hospitals. We advise you to call Ping An Insurance (400-810-5119 ext. 1) prior to visiting a hospital to make sure your expenses will be covered. The provided number uses English.

Peking University Hospital (北京大学深圳医院)
Hong Kong University Hospital (香港大学深圳医院)

Note:Ping An Foreign Student Group Insurance Plandoes not cover any special departments/services designated for foreigners. For example, the International Clinic at the Hong Kong University Hospital would not be covered by your insurance.

If you would like further medical coverage, you can consider purchasing an individual Ping An Insurance Plan. If you would like to be in covered in private international hospitals or to benefit from medical repatriation, you may want to consider purchasing in addition an international or traveler’s health insurance. These plans typically cover hospitalization and surgery in a private hospital and emergency evacuation to your home country.